Effective Date: 01-July-2026
This Cancellation & Refund Policy outlines the terms governing cancellations, amendments, and refunds for bookings made with Felix Feria ("Company", "we", "our", or "us"), operating under the brand name Felix Feria Travel.
By confirming a booking with Felix Feria, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.
A booking is considered confirmed only after:
All cancellation requests must be submitted in writing by email to support@felixferia.com from the registered email address used for the booking.
The effective date of cancellation shall be the date on which the written cancellation request is received by Felix Feria.
Unless otherwise specified in your quotation, invoice, booking confirmation, or supplier-specific terms, the following cancellation charges shall apply:
| Cancellation Period | Cancellation Charges |
|---|---|
| From the date of booking up to 30 days before the travel date | 25% of the total tour/package cost |
| 30 to 15 days before the travel date | 50% of the total tour/package cost |
| Within 15 days of the travel date, No Show, or after commencement of travel | 100% of the total tour/package cost (No Refund) |
Special Supplier & Destination Policies: Certain hotels, airlines, cruises, resorts, luxury properties, holiday trains, destination management companies (DMCs), fixed departure tours, promotional offers, festive departures, and international packages may have cancellation policies that differ from the standard policy above.
If the cancellation policy mentioned in your quotation, itinerary, invoice, booking confirmation, supplier confirmation, or travel voucher differs from this standard policy, the cancellation terms specified in those booking documents shall prevail.
Flights, hotels, cruises, visa services, travel insurance, transportation, sightseeing activities, and other third-party travel services are governed by the cancellation and refund policies of the respective suppliers.
Felix Feria acts as a travel facilitator and cannot modify or override supplier cancellation policies.
Visa application fees, embassy charges, appointment fees, documentation charges, courier charges, and visa processing fees are strictly non-refundable, irrespective of:
Felix Feria provides visa assistance only and does not guarantee visa approval.
Travel insurance premiums are non-refundable once the policy has been issued, unless otherwise permitted by the insurance provider.
Claims relating to cancellations, medical emergencies, baggage loss, or travel interruption must be submitted directly to the insurance company in accordance with the terms of the insurance policy.
Where a refund is applicable, it will be processed only after Felix Feria receives the corresponding refund from the respective travel supplier, wherever applicable.
Approved refunds are generally processed within 15 to 30 business days, subject to supplier timelines, banking procedures, and payment gateway processing.
Refunds will normally be credited using the original mode of payment.
The following charges are generally non-refundable unless otherwise specified:
Requests to amend travel dates, passenger names, hotels, flights, destinations, or other booking details are subject to:
Felix Feria cannot guarantee acceptance of amendment or rescheduling requests.
In exceptional circumstances, Felix Feria may cancel or modify a booking due to events beyond its reasonable control, including natural disasters, government restrictions, airline operational issues, political unrest, supplier insolvency, or other force majeure events.
Where feasible, we will make reasonable efforts to offer an alternative travel arrangement, travel credit, or refund, subject to the policies of the respective travel suppliers.
Felix Feria shall not be liable for indirect or consequential losses, including visa expenses, personal expenses, loss of income, missed onward connections, or similar costs.
No refund shall be provided if the traveller:
Unused services are non-refundable.
Felix Feria shall not be responsible for delays, cancellations, losses, or additional expenses arising from events beyond its reasonable control, including but not limited to:
Any refund in such circumstances shall be strictly subject to the policies of the respective travel suppliers.
For cancellation requests or refund-related queries, please contact:
Felix Feria (Operating under the brand name Felix Feria Travel)
Website: www.felixferiatravel.com
Email: support@felixferia.com
Phone: +91 9958481041 | +91 7836999161
Business Hours: Monday to Saturday | 10:00 AM – 6:00 PM (IST)
